Manage Home Service Bookings via WhatsApp
Let customers tell you what's wrong on WhatsApp, auto-triage with photos/video, send a clear quote, take a deposit, and schedule the job—end to end.
B2B Notice: Mawidi doesn't provide handyman/repair services to the public. We equip your business with WhatsApp & Voice agents, quoting, scheduling, and payments.
up to, with deposits
in-chat buttons
on phones & scheduling
from add-ons/AMCs
Trusted by 300+ home service companies in GCC
Who This Is For
One platform to manage all types of home services
Plumbing
Emergency repairs and routine maintenance
AC/HVAC
Installation, repair, and servicing
Electrical
Installations, repairs, and inspections
Appliance Repair
Fix washing machines, fridges, ovens
Cleaning
Deep cleaning and regular services
Pest Control
Safe and effective pest management
Carpentry & Joinery
Custom furniture and repairs
Painting & Decorating
Interior and exterior painting
Glass/Aluminium
Windows, doors, and facades
Landscaping/Irrigation
Garden design and irrigation systems
Handyman
General repairs and maintenance
Satellite/IT Setup
TV, internet, and tech installations
What Mawidi Enables
Powerful tools to automate home service operations
WhatsApp Fault Intake
Customers send text, photos/video, and voice notes; the agent asks smart follow-ups and collects address & preferred time.
AI Triage (Assistive)
Extracts category, urgency, likely cause, required trade, and parts checklist (guidance, not a definitive diagnosis).
Instant Quotes in WhatsApp
Line-item pricing (good/better/best), call-out fees, and ETA; customers Approve / Reject / Ask later per item.
Secure Payments
Secure pay links (Stripe/Apple/Google Pay) for deposits, pre-auth, or full amount; automatic receipts.
Scheduling & Dispatch
Offer time windows (e.g., 10-12, 2-4), route to the right technician, live On-my-way / Arrived updates.
Technician App
Job cards, checklists, photos before/after, parts used, customer signature.
How a Job Flows
From inquiry to completion in 6 simple steps
Describe the Issue
"AC leaking near bedroom. Started today. Water on floor."
Smart Follow-ups
"Ceiling or floor unit? When was the last service? Any error codes?"
Triage & Quote
Trade: HVAC • Likely: Clogged drain line • Priority: Within 24-48h
Payment & Slot
"Pay QAR 150 deposit to confirm Tomorrow 2-4 PM."
Day of Service
"Tech Fahad is on the way, ETA 25 min."
Completion & Receipt
Photos, checklist, signature → final invoice & warranty info
WhatsApp Templates
Ready-to-use message templates you can customize
Estimate
"Here's your estimate: {{items_table}}. Approve to proceed or choose items."
Payment
"Secure deposit QAR {{amount}}: {{pay_link}} (applied to final bill)."
Status
"{{tech_name}} is en route. ETA {{eta}}."
Aftercare
"If leaking returns within 14 days, reply 'HELP'—covered under warranty."
Additional Features
Scheduling, SLAs & Emergencies
- Standard windows & priority emergencies
- Auto-escalate Gas/Electrical red-flags
- City/zone routing & skills matrix
Technician Experience
- Job cards with triage notes
- Safety & diagnostic checklists
- Offline mode with auto-sync
Quotes, Invoices & Money
- Multi-option quotes with per-line approvals
- Deposits to reduce no-shows
- Accounting integrations (Xero/QuickBooks)
Security & Privacy
Encryption in transit and at rest
Role-based access & audit logs
No card numbers in chat
AI triage is assistive, not definitive
Safety Note: Do not send bank or card details in chat—use the secure link.
FAQs
Is this B2B?
Yes—Mawidi powers your flows; we don't sell services to end-users.
Multi-language support?
Full Arabic/English with RTL support.
Emergency calls?
Yes—voice agent can triage and route to on-call.
Site photos/videos okay?
Yes—customers upload via WhatsApp; large files via secure link.
Per-item approvals?
Supported; customer can accept only essentials.
Deposits refundable?
Per your policy; auto-handled with audit trail.
Get Started in 5 Steps
Within 48 hours, your system will be ready to receive requests
Connect your WhatsApp & phone line
Choose agent tone (AR/EN)
Import services & pricing
Price list, call-out fees, and zones
Set time windows & SLAs
Emergency escalation rules
Enable payments
Quote approvals and secure pay links
Invite technicians
Publish your WhatsApp link
Start Automating Your Services Today
Join home service providers across the GCC using Mawidi
Average ROI for Our Clients
Within the first 6 months
No credit card required • Instant setup • 24/7 support